Frequently Asked Questions
Everything you need to know about shopping with PokeRand.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed apparel. Items must still have original tags attached to be eligible for a full refund.
How do I know which size to choose?
Each product page features a detailed size guide with measurements in both inches and centimeters. We recommend measuring a similar garment you already own for the best fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your products ethically sourced?
Yes, at PokeRand, we partner exclusively with manufacturers who adhere to fair labor practices and utilize sustainable materials whenever possible.
Can I track my package after it ships?
Absolutely. Once your order is processed, you will receive an email confirmation containing a tracking number and a link to monitor your delivery status in real-time.